All IQA external communication shall be:
- by publication including on the IQA’s Internet website.
- in writing with clear origination and destination identification. A copy shall be retained by a committee that scrutinizes outgoing and incoming written communications (including fax and e-mail).
- telephone and other communications shall be monitored
The IQA may take appropriate actions to monitor, control communication, and prevent any attempts to tamper with the IQA and its Members.